Πολιτική αποστολής
Digital products
Digital products (eBooks and digital games) are delivered instantly via email download link upon payment confirmation. No physical shipping applies.
Processing & Dispatch
- Orders are processed within 2–3 business days after payment confirmation.
- You will receive a confirmation email once your order has been dispatched.
Delivery Times
- Local (South Africa): 3–7 business days.
- International: 7–21 business days, depending on customs and carrier delays.
- Please note: delivery times are estimates and may vary due to factors outside our control (e.g., courier delays, customs clearance, or unforeseen events).
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Defective or incorrect items: SetApart covers the return shipping.
- Change-of-mind returns or exchanges: Customers are responsible for return shipping costs.
Risk of Loss
- Once your order is handed over to the courier, title and risk of loss pass to you. We are not liable for delays or damages caused by carriers.
International Orders
- International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
- Please check your country’s import regulations before placing an order.
Tracking
- A tracking number will be provided once your order has shipped.
- You can monitor your delivery status directly with the courier.
Damages & Issues
- Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@setapartgames.com so we can make it right.
Customer Reassurance Line
At SetApart, we value your trust. We’ll always do our best to ensure your order reaches you safely and on time, so your experience remains joyful and worry-free.